About the Charter

The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.

The Charter recognises that people receiving care and people providing care all have important parts to play in achieving healthcare rights. The Charter allows patients, consumers, families, carers and services providing health care to share an understanding of the rights of people receiving health care. This helps everyone to work together towards a safe and high quality health system.

A genuine partnership between patients, consumers and providers is important so that everyone achieves the best possible outcomes.

As an essential element of our Accreditation, Robelle Dental Centre and its staff support the implementation of the Charter at our practice.

Your Rights and Responsibilities

1. Access – A right to health care.

You have a fundamental right to adequate and timely healthcare. Sometimes this may not be at the healthcare facility you first attend. Not all services are available everywhere.

You can help by trying to meet your appointments and telling the us when you cannot.

2. Safety – A right to safe and high quality care.

If you are unsure about what is happening to you or if you think something has been missed in your care, tell your dentist.

Let your dentist know any circumstances that might make your health care riskier.

3. Respect – A right to be shown respect, dignity and consideration

You are entitled to receive care in a way that is respectful of your culture, beliefs, values and characteristics like age and gender.

It is important to tell your dentist of any changes in your circumstances.

Respect includes being mindful of healthcare staff and other patients.

4. Communication – A right to be informed about services, treatment, options and costs in a clear and open way.

Your dentists should tell you about the care you are receiving and help you understand what is happening to you. You can help by being as open and honest as possible. To better understand the advice given to you, ask questions if you would like more information.

You can use an interpreter if English is not your first language. Interpreter services are free and can be provided in person or by phone.

5. Participation – A right to be included in decisions and choices about care.

You are encouraged to participate in decisions about your care. Ask questions if you are unsure about what is happening to you. Involve your family or carer if this makes you more comfortable.

6. Privacy – A right to privacy and confidentiality of provided information.

You are able to see your records and ask for information to be corrected if it is wrong. In some situations your health information will need to be shared between other healthcare providers.

You can help by respecting the privacy and confidentiality of others.

7. Comment – A right to comment on care and having concerns addressed.

Your dental team wants to solve problems quickly, but they need to be told about the problem first. Let staff know if you have any suggestions about how services could be improved.

You can speak with the dentist, reception staff or principal dentist or write about your experiences.

Contact our reception to find out how to share your concerns about your healthcare or how to make a compliment or complaint.

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COVID-19 Update - Brisbane Area Lockdown 31 July - 2 August 2021

Advice current as at 1pm, 31 July 2021. 

Under advice from the Queensland Government and the Australian Dental Association, Robelle Dental Centre remains open as an essential healthcare business for dental emergencies only. We have taken to decision to defer ALL non-urgent treatment scheduled to reduce the risk to our patients and our staff.

Patients are reminded that they are not to attend their appointment if they have been to a designated COVID Hot Spot or current Contact Tracing location and are experiencing any COVID-like symptoms, no matter how mild. 

Details of affected locations are available from the Queensland Health websites: 

Contact tracing — coronavirus (COVID-19) | Health and wellbeing | Queensland Government (www.qld.gov.au) 

Patients and staff will continue to be required to wear masks  as per Government requirements, with patients naturally removing their mask for treatment. 

This advice is subject to change, and will be updated accordingly.