Compliments and Complaints

Your Feedback Matters.

At Robelle Dental Centre, we value your feedback.

Whether it is a compliment about your experience or a concern you would like us to address, your input helps us improve the quality and safety of the care we provide to the Greater Springfield community.

Robelle Dentist Reception

How You Can Provide Feedback

Easy Ways to Reach Us

We have created several easy ways for you to share your thoughts with us:

  • Online feedback form – After your appointment, you will receive an email statement with a secure link to our internal feedback form.
  • By phone – You are welcome to call our reception team and provide feedback directly.
  • In person – You can also raise any concerns or suggestions during your visit.

When to Escalate a Complaint

Support Beyond Our Clinic

If you feel your concern has not been addressed to your satisfaction, you may also contact the Office of the Health Ombudsman (OHO), which oversees health service complaints in Queensland.

  • Website: Office of the Health Ombudsman
  • Phone: 133 OHO (133 646)
Support Beyond Our Clinic IMG

Our Commitment

Listening and Continuously Improving

Your voice matters. Every piece of feedback is reviewed carefully to ensure we continue to provide safe, high-quality dental care in line with national standards.

If you would like to speak with us about your experience, our team is here to listen and respond with care.

Help Us Improve Your Care

Your input guides us to do better. We believe that every patient’s voice plays a vital role in shaping the way we deliver care.

We welcome your input and encourage you to reach out at any time, ensuring that our services remain safe, transparent and responsive to your needs.

Important Update: Clinic Closed on March 6 & 7

We will be closed on Thursday, 6th March and Friday, 7th March due the impending effects of TC Alfred. We are continuing to monitor Government advice, and will update affected patient appointments accordingly for any necessary rescheduling into the early part of next week depending on TC Alfred’s outcome.

Like all businesses, our priority is the safety of both our staff and patients during what seems to be shaping up to be very challenging few days.